Quality Policy
Engineering
Today.
Engineering that shapes tomorrow is already in motion.
Tomorrow's Engineering Today
We are driven by the impulse to make Synere a reference in the industry, through our companies, with the creation of innovative and sustainable solutions that respect the legacy of more than 50 years of history.
Focused on people development, operational excellence, and commitment to the community, we build a more efficient, responsible future aligned with the demands of the global market.
Commitment to Quality
The Synere group, conscious of the growing challenges and competitiveness in metal parts manufacturing, embraces continuous improvement of its Quality Management System as an essential element to achieve recognition, sustained development, and market consolidation.
Our Quality Management System is fundamental to ensuring compliance with requirements and satisfying the needs of our Customers, Employees, Suppliers, and all Stakeholders.
Based on the strategic pillars that guide our activity – People and Culture, Business, Operational Excellence, Innovation, and Sustainability & Digital Transition – our quality policy rests on the following commitments:
People
Promote personal and professional development of employees, empowering them to face current and future challenges. Foster an organizational culture in a positive social environment encourages talent retention and values the contribution of each individual. Promote safe and healthy working conditions, preventing risks and ensuring employee well-being.
Business
Ensure rigorous compliance with customer requirements and expectations, ensuring their satisfaction. Deliver products and services that are synonymous with quality, reliability, and innovation.
Operational
Excellence
Develop and implement management and control methodologies that promote excellence of the products and services delivered. Adopt innovative technologies that increase productivity, efficiency, and competitiveness, aligning them with the demands of a constantly evolving market.
Innovation
Promote innovation in the development and manufacturing of products, ensuring differentiated and high-quality solutions.
Sustainability &
Digital Transition
Monitor, evaluate, and develop suppliers to ensure compliance with established requirements, creating long-term partnership relationships.
Foster the involvement of all stakeholder parties, promoting practices that ensure sustainability and continuous growth of the organization. Implement responsible management policies, ensuring continuous performance improvement and adoption of practices that favor energy efficiency and environmental preservation. Establish, monitor, and regularly review objectives to ensure their effectiveness and alignment with company strategy and ensure sustained growth. Ensure compliance with legislation, regulation, and other requirements applicable to our activities, products, and services.
Continuous Improvement
Management
Review Quarterly quality performance reviews with leadership team. Key metrics analyzed: first-time yield, customer complaints, internal non-conformances, corrective action effectiveness.
Employee Training
Quality awareness training for all personnel. Specialized training for inspectors and quality technicians. Cross-functional training building quality mindset across organization.
Supplier Quality Management
Approved supplier list maintained and regularly reviewed. Supplier audits for critical components. Performance scorecards tracking delivery, quality, responsiveness.
Customer Feedback Integration
Customer complaints investigated systematically. Root cause analysis driving corrective actions. Quality improvements communicated back to customers. Closed-loop system ensuring continuous evolution.
